top of page

Terms & Conditions

By accessing or using the House of Haven Mental Health website, scheduling services, or receiving care, you agree to the following Terms and Conditions. These terms are governed by the laws of the State of Kansas.

1. Services Provided

House of Haven Mental Health provides outpatient psychiatric mental health services, including but not limited to:

  • Psychiatric evaluations

  • Medication management

  • Therapy and counseling services

  • Telehealth and in-person appointments

All services are provided by a licensed Psychiatric Mental Health Nurse Practitioner in accordance with Kansas state laws and regulations.

2. No Emergency Services

House of Haven Mental Health does not provide emergency or crisis services.

If you are experiencing a mental health emergency:

  • Call 911, or

  • Contact the 988 Suicide & Crisis Lifeline

Do not use this website or messaging system for urgent matters

3. Appointments & Scheduling

  • Appointments must be scheduled in advance.

  • A deposit may be required to secure your appointment.

  • Appointments may be conducted in person or via HIPAA-compliant telehealth platforms.

4. Deposits & Payments

  • Deposits are non-refundable.

  • Deposits are applied toward your appointment fee once services are rendered.

  • Failure to attend your appointment without proper notice will result in forfeiture of the deposit.

5. Cancellation & No-Show Policy

  • Cancellations must be made at least 24 hours in advance.

  • Late cancellations or no-shows may result in:

    • Loss of deposit

    • Additional fees

  • Possible discharge from care after repeated occurrences

6. No Refund Policy

No refunds will be issued for services that have already been provided.

By scheduling an appointment, you acknowledge and agree that:

  • All professional services rendered are final

  • Deposits and fees are non-refundable once services begin

7. Telehealth Services (Kansas)

By participating in telehealth services, you acknowledge:

  • You are physically located in Kansas at the time of service

  • Telehealth services are subject to Kansas laws and licensing requirements

  • Technology limitations or disruptions may occur

8. Patient Responsibility

You agree to:

  • Provide accurate health and personal information

  • Follow treatment recommendations

  • Communicate respectfully with staff

  • Pay all fees associated with services

Failure to comply may result in termination of services.

9. Scope of Practice Disclaimer

Mental health services do not guarantee outcomes. Diagnosis and treatment are based on professional judgment and patient-reported information.

House of Haven Mental Health does not provide:

  • Forensic evaluations

  • Court-ordered assessments

  • Disability determinations

  • Fitness-for-duty exams unless explicitly agreed upon in writing

10. Confidentiality & HIPAA

All patient information is protected under HIPAA and Kansas confidentiality laws. Information will not be released without written consent except as required by law (e.g., duty to warn, abuse reporting).

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to access protected systems

  • Misrepresent your identity

Website content is for informational purposes only and does not replace professional medical advice.

12. Limitation of Liability

House of Haven Mental Health is not liable for:

  • Indirect or incidental damages

  • Technology failures

  • Third-party platform disruptions (including Wix, payment processors, or telehealth software)

13. Governing Law

These Terms & Conditions are governed by the laws of the State of Kansas.

Any disputes shall be resolved in the appropriate courts located in Kansas.

14. Changes to Terms

House of Haven Mental Health reserves the right to update these Terms & Conditions at any time. Continued use of services constitutes acceptance of changes.

bottom of page